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Employee Experience, Why We Should Care

February 6, 2024

Often called a customer journey, the experience that a customer has at each specific interaction with your company over time makes a significant impact on whether or not the customer will come back or be an advocate for your product or service.

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What Lost Productivity Looks Like on Ineffective Teams

December 12, 2023

When looking for ways to manage costs, managers and executives are often trained to ignore money already spent, instead focusing on future spending.

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Seven Strategies to Mitigate Labour Shortages in Your Organization

October 4, 2023

It seems as if every day there are headlines regarding staff shortages in virtually every sector of the economy and in every province and territory.  While the reasons for such shortages are many and complicated, they do not appear to be going away.

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