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News ReleasesTourism Leaders Launch 365jobs, a Seasonal Employee Exchange Program BC Business Magazine Best Places to Work - Our Sparks Are Flying Across BC Healthy Workplace Award BC Business Magazine Best Places to Work -
Good Chemistry Pays Off City Commissions Action Plan to Capitalize on Growing Cultural Tourism Trend Chemistry Consulting Group Opens New Offices in Nanaimo and Campbell River It’s All About Chemistry Victoria BC, June 3, 2006, Victoria Times Colonist: Grant Thornton consultancy splits off job units. GT Hiring Solutions is leaving Grant Thornton LLP, but won’t be leaving the building. In a move purported to allow both the human resources business and Grant Thornton to focus on their core strengths, GT Hiring which operated the Destinations and HardHats employment programs through 29 offices in BC will carry on as a separate entity. The move means Frank Bourree, Christine Stoneman and Charles Shier will be leaving Grant Thornton, though will continue to work within the building at least until the end of August. Read more... Articles of InterestJune 21, 2010 - Tourism Langley May 2009 - Money Sense February 4, 2008 - Business Examiner December 31, 2007 - Vancouver Sun October 23, 2007 - News Release Corporation of the Township of Esquimalt October 3, 2007 - News Release Squamish June 6, 2007 - Times Colonist News April 5, 2007 - Globe and Mail February 14, 2007 - Times Colonist News February 2007 - BC Business Magazine January 13, 2007 - Times Colonist News January 13, 2007 - Times Colonist News November 20, 2006 - Nation's Restaurant News Building Blocks for Superior Customer Service Here’s a quick customer service question. Can you think of a recent buying experience that was less than satisfactory and left you complaining to family and friends? It’s not that hard to do, is it? It seems we all have no shortage of stories to share wherein we, the customer, were ignored, mistreated, misunderstood or embarrassed. Read more... Changing U.S. Travel Trends to Canada - Executive Summary of Findings The United States represents Canada’s largest international market from a volume and tourism expenditures perspective. Over the 2000 to 2005 period, Canada lost ground in this market. Canada’s short-haul market grew following 9-11 as Americans traveled close to home by auto. However, by 2005, Canada suffered dramatic reductions in visitors from the U.S., especially in the area of short-haul auto. Read more... Focus on Your Property - Operations Reviews In this highly competitive tourism industry “staying on top” requires increasing, ever vigilant focus on your product, your property and your people. Many Japanese businesses have embraced a process called “Kaizen” or constant improvement, nothing less than that kind of commitment will ensure your long term viability. Read more... Governance - More Art Than Science Although there has always been a need for effective stewardship by employing a vigorous governance regime, the public’s attention has probably never been stronger as a result of the Enron saga. This need extends beyond large, publicly traded companies. It is equally applicable for public sector/government bodies, not-for-profit groups and small businesses. Read more... How to Find and Keep Your Employees Competition for employees has never been so acute in the hotel and restaurant industry, but operators can do some simple things to find and keep workers. Read more... Kaizen: Value Streams and Blitzes - Tools to Improve Government Effectiveness While the notion of “reinventing government” has been around for many years, getting real results has been difficult. The common efforts to “tinker around the edges”, “cut across the board” and to “downsize” have tended to produce only marginal results. Read more... Obtaining Financing or Negotiating Better Terms Have you been fretting about a trip to the bank recently? Obtaining financing for a family-operated business can be an unpleasant chore in the best of times. It can turn into a hugely frustrating experience when your industry is facing challenges like our tourism industry in Canada at the moment. Read more... It's not unusual for a restaurant without an internal accounting structure to hire a professional accounting firm to assist with important financial decisions. Nor is it out of the ordinary for a small hotel to bring in outside catering for a special client who is hosting an elaborate dinner. In doing so, the organization is simply making a smart business decision by having trained professionals provide the service. Read more... Strategic Planning - A Powerful Tool The hotel and restaurant industries are among the most reactive of all business sectors. Companies often jump into this sector without doing the appropriate homework. Operators react to everything from new trends, to becoming involved in the Internet without carefully examining options. In many cases, opportunity is only assessed when it knocks on the door. Read more... Wondering what’s hot in the foodservices industry these days? Food, like fashion, comes and goes, and foodservice operators who stay on top of emerging trends have a much better chance of boosting sales and keeping competition at arm’s length. Read more...
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